9. Works Citied Page(Bibliography)

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Books

Name: Word of Mouth Marketing
Author: Andy Sernovitz
Date Released: Feb 3, 2009


Name: Selling to Anyone Over The Phone
Author: Renee P. Walkup
Date Released: Aug 30, 2005

Name: Telephone Sales For Dummies
Author: Dirk Zeller
Date Released: Nov 28, 2007

Name: A Practical Guide To Call Center Technology
Author: Andrew J. Waite
Date Released: Jan 2002

Websites
http://www.telemarketing.com/
http://www.answernet.com/outbound-center.asp?gclid=CLzU0Oze0qACFQtx5QodNis31A

http://www.b2b-exchange.com/categories/telemarketing.jsp?c=Telemarketing&su=firms&id=1165529884118002034&partner=marketing/telemarketing/qz_questions_65.jhtml
http://www.advanteltelemarketing.com/
http://www.resourcenation.com/business/telemarketing